Telephone Skills for Professionals in Health Care After making a convincing case for the importance of great customer service on the phone, it identifies the critical behaviors that impress customers and build consistency into the methods staff memb
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| Title | : | Telephone Skills for Professionals in Health Care |
| Author | : | |
| Rating | : | 4.94 (353 Votes) |
| Asin | : | 1480086894 |
| Format Type | : | Paperback |
| Number of Pages | : | 56 Pages |
| Publish Date | : | 2012-11-05 |
| Genre | : |
When employees are on the phone, your organization’s reputation is on the line! Telephone Skills is a nuts and bolts guide to exemplifying great customer service in phone conversations. After making a convincing case for the importance of great customer service on the phone, it identifies the critical behaviors that impress customers and build consistency into the methods staff members use on the phone. Self-awareness tools, telephone protocols and skill-building exercises make this guide a great aid in staff development and coaching. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.
Editorial : About the Author
It's quite simple and well organized. It was different. For instance, I can find no citation of his to James Crowley's book, Japan's Quest for Autonomy, with its extended and authoritative treatment of the U.S. The book itself was in great shape, but there was a price sticker on the back cover. I love fairy tale adaptations, whether they're just fleshing out the original story (Robin McKinley's "Beauty") or spinning the bare concept off in a totally different direction (the anime "Pretear").
And Marissa Meyer's Lunar Chronicles series is actually quite clever in its dystopian/futuristic-steampunk reimagining of the most famous fairy tales, in particular those of Cinderella, Snow White, Red Riding Hood and Rapunzel. It is interactive, two-way, even multi-way. She's lost 2 to outside forces, but still. Hobhouse has long been a reporter and Seeds Of Wealth is scholarly yet accessible and highly recommended for the non-specialist general reader with an interest in agriculture an
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